How have they dropped the ball? What is there to handle?
ok, for one... any company out there wants to control and manage how information gets into the hands of the public.. and more so what the initial impression is. Fist impressions are everything, especially in marketing. Now, when you set a date to reveal your information to the public, you want to make sure they see what you want them to see FIRST, and then anything after is ancillary. So Universal decides to do the reveal on Aug 31st... and a week before that all the marketing images and a cut of the commercial that they done want as the first impression is released to the public.
THAT is the definition of dropping the ball, that is failure to manage your message. pure and simple.
The Website. unengaging, gives very little buildup for the event and the game is as said, a walking disaster because your casual visitor is going to be banished quickly, never return, and have a bad impression of the event. When designing a "game" for marketing it should be used for drawing the user into your site... keeping them there longer and engaging them. Make them interested and give them a connection to the event. This game basically limits their time on the site and then drives them off.
And once again... as far as getting the diehards stoked. The more you tease, and the more you build up... the farther and harder you fall when you fail to meet expectations. People know they can do better... once again look at 2008. Everything for that was well managed and designed. HHN not only has to live up to expectations of past events (which to some is quite low after the last 2 years) , but also expectations that fans build up... it makes it a hard fall when they dont meet those expectations.
so that is 3 ways....
more to come as more is revealed....