I have to say, I have sympathy for OPS members like you were. When I was there, one was quite exasperated trying to explain to a guest why the guest couldn't light up in a queue line.
They're so constantly made out to be bad guys, but I think in truth they're tired, possibly hungry , and just annoyed. All night it's their job to say "don't do this, don't do that". Meanwhile, half the guests are drunk and an even larger group of them just lack respect. I'm sure I'd be annoyed, too, with being yelled at by a guest for doing my job.
I think that's my only issue, and it's not with Uni.
-Nadine